Frequently Asked Questions
Find answers to common questions about Legrand - Pass & Seymour electrical solutions, shipping, and technical support.
What is the difference between standard and Radiant® collection products?
The Radiant® collection features a designer aesthetic with screwless wall plates and modern finishes, while our standard Pass & Seymour line focuses on trade-grade reliability and traditional functionality for residential and commercial use.
Do I need a professional electrician to install these products?
While many of our switches and outlets are designed for easy installation with clear instructions, we strongly recommend consulting a licensed electrician to ensure compliance with local electrical codes and to ensure safety.
How long does shipping take for bulk electrical components?
Standard orders typically process within 1-2 business days. Delivery times generally range from 3-7 business days depending on your location and the size of the shipment.
What is your return policy for installed electrical items?
For safety and quality assurance, we only accept returns on items in their original, unopened packaging within 30 days of purchase. Items that have been installed or wired cannot be returned.
Are Pass & Seymour GFCI outlets self-testing?
Yes, our latest generation of Pass & Seymour GFCI outlets includes a self-test feature that automatically conducts an internal test every three seconds to ensure continuous protection.
Do you offer discounts for large-scale residential projects?
We offer tiered pricing for contractors and homeowners purchasing in bulk for full-home renovations. Please contact our sales team directly for a custom quote on large orders.